Pro.Care services

Repair services

Barco's worldwide Service Centers are fully equipped to provide a full range of repair services for any Barco produced product. In handling your repairs, our highly skilled engineers work out the fastest and most efficient solution for your problem. A network of branch offices and hubs, support teams and fully backed service engineers in many countries around the world enable express repairs or on-site repair activities on request.

Spares support

Barco guarantees the worldwide availability of either spare parts or a form-fit-function replacement, with a one-year warranty during the standard 7-year support period. All spare parts undergo extensive testing before being shipped to our customers (including burn-in testing). Expedited delivery (within 7 days) can be arranged on request.

Obsolescence management

Obsolescence management is a key issue during the product design process. Therefore, Barco thoroughly and continuously examines the component life cycle. We maintain adequate stock of critical components, and whenever possible, products are upgraded with the latest technology innovations without compromising their form-fit-function compatibility. Barco provides support for 7 years starting from the last delivery as standard practice (Longer terms are possible).

Software support

Barco's software support brings you ongoing maintenance and enhancement of your Barco software products. Barco's support services include a user-friendly mechanism for reporting problems, problem-solving and receiving enhancements and updates.

Training courses

Barco offers a full range of operational, hardware maintenance and software training programs brought to you by competent instructors with extensive product experience.

Other customer services

Barco's full range of customer services also includes on-site service & maintenance, installation and integration, consulting and long-term support.